Click Suite is looking for a senior .Net developer to take a leading role in an online marketplace project.  Very exciting.  Pass it on if you know someone very good.

If you or someone you know are interested in these start-up web business leadership opportunities,  email me.

Just a quick reminder for you or someone you know to email me if interested in the start-up web business leadership opportunities posted last week.

Know anyone who wants to play a big role in a new web business in Wellington, NZ? Get them to look at this.  Some people I know are planning to build an international business-to-business on-line marketplace for clients and providers of a specialist business service. I’ve had a look at what they’re planning and it’s very promising; probably the best web business idea I’ve seen recently (locally). The market is truly international in scale and scope. However, while these guys really know their services market, they freely admit they know little about building and operating an on-line marketplace.  They’re looking for 3 key people to join them in the start-up team:

• The CEO: someone who knows how to build a web business, build and lead the team and operational processes, drive the strategy and international marketing push. Excellent English language written and spoken communication skills. Proficiency in another major European or Asian language would be useful, but not essential.
• Head of development: Leadership experience in Agile web-business application development. Knowledge of on-line payments, cloud-based infrastructure, etc.. Good understanding of customer-centred product management and design.
• The business could also use the occasional services of someone who understands (at a business level) cross-border payments; maybe consult, maybe part-time, maybe advisory board.

So if you, or someone you know, want to put yourself on the line with all the challenges and potential rewards of a start-up business, please email me with a short pitch on what you have to offer.  Those wanting a big salary, fancy offices, hordes of staff, regular hours and business class travel should not apply!

PS: Thanks in advance for any links from bloggers and twitterers.

How do you solicit customer feedback, how do you track it and manage it, and how do you respond to complaints? Probably, like most companies, it’s a Cinderella business process, conducted out of the spotlight. Some online trading sites (eg. Trade Me) have public buyer and seller ratings.  But what if you’re a “real” business, dealing with hundreds or thousands of customers? I’m quite taken with how London shirt maker Charles Tyrwhitt does it.  I normally buy shirts in-store when I’m in London, but I’ve started using their online shopping site.  Once my order was shipped, I received an email linking me to a online customer feedback service run independently of CT by Feefo.  I could rate each product and service, as well as post a comment.  I could browse all the other (anonymous) customer feedback (overwhelmingly positive by the way), and see CT’s responses to complaints, which within 24 hours typically apologised for any dissatisfaction, explained what had happened, offered no question refunds if required, promised an immediate followup by email/phone to understand more, and so on.

Showing complaints and replies in public, balanced with all the positive feedback, credibly portrays Charles Tyrwhitt  as a concerned and responsive company wanting to look after its customers, and making no bones about it.  You can also see the other companies using Feefo, and I expect this has a community endorsement effect.  I’ve certainly started looking at what those other Feefo clients have to offer.